Villa Louise – Booking Terms & Conditions

PLEASE NOTE: Card Payments will show on your statement from "chocolatefalls". All bookings are subject to these conditions and must be accompanied by the appropriate deposit unless the booking is made within 8 weeks of the commencement of the let when the total rental should be enclosed, together with the security deposit.

BOOKING CONTRACT

Your contract is with Bryden McKinnie (“we”, “us” and “our” in these Booking Conditions) for the property known as VILLA LOUISE (“the Property”).  References to “you” or “your” are references to the person making the booking and all members of the holiday party.

These Booking Conditions form the basis of your contract with us so please read them carefully.  Nothing in these Booking Conditions affects your normal statutory rights.

You must be aged 18 years or over when the booking is made and you are responsible for the payments under this contract and for ensuring that all members of your party comply with these terms and conditions.

1. Making your booking

By clicking the 'agree' button during the booking process you are signing and agreeing these terms and conditions. You should send your payment for the Initial Deposit or pay by Credit/Debit card.  The Initial Deposit is £150 per week booked. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once you have completed your online booking and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation.  The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions.  We reserve the right to refuse any booking prior to the issue of our written confirmation.  If we do this we will promptly refund any money you have paid to us. You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

2.  Paying for your booking

You are required to send to us your payment  for the balance of the Rental and the Security Deposit (£200) at least 8 weeks prior to the Arrival Date as set out in our written confirmation(or pay by Card).  If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you or we may make a late payment charge of up to 2% of the overdue balance.

We will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings.  We will return the Security Deposit to you within 10 days of the return of the keys to us, less any deductions in accordance with the conditions listed above.

We will accept payments made by third parties (such as other members of your party), provided they are identified as payments made under this contract.

CARD PAYMENTS - all payments by card will be shown on your statement as from 'chocolatefalls' our payment account. Chocolate Falls is owned and run by us.

3.  If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.

You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation.  A cancellation will not take effect until we receive written confirmation from you.

If you cancel your booking within seven days of receiving our written confirmation, we will refund the balance of any money you have paid us.  After such period, if you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us. 

If you cancel your booking less than eight weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental paid.  In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.

4.  If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, in extreme circumstances cancel bookings. 

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

5.  Your accommodation

You can arrive at your accommodation after 16:00 hours on the Arrival Date of your holiday and you must leave by 11:00 hours on the Departure Date.

If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.

6.  Your obligations

You agree to comply with the Regulations set out in the property manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet or any other animals into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

7.  Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us or our representatives if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

8. Our liability

Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to your rental total.   

We accept no liability whatsoever for any death, personal injury, loss or damage of any kind.  Children should be monitored at all times and you should verify the suitability of equipment, for the purpose you intend to put it as we cannot accept liability.(The Property swimming pool is 1.6m deep and the small pool is 0.50m deep, neither have depth markings and you should check the water depth before using the pool.  The pool has no perimeter fencing, therefore, children should not be left unattended by the pool area or, anywhere on the property where they might gain access to the pool area alone. Diving into the swimming pool is not allowed and at your own risk. (The presence of animals or insects is inevitable in Turkey)

FORCE MAJEURE

We cannot accept any liability for compensation where performance or prompt performance of our contractual obligations is prevented or affected by reasons outside our control or by circumstances amounting to force majeure.

9.  Law

The contract between you and us is governed by the law of Scotland and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Scottish Courts.